Frequently Asked Questions
1Is there a minimum order quantity?
2Order Turnaround Time?
No refunds will be made if you do not leave sufficient time for your order to arrive production time + shipping time. Please Note: Shipping time stated on checkout is the time from when your order is marked as 'shipped' in our system not from when your order is placed!
3I need my order A.S.A.P
4How will my order be sent?
After your order is completed we send most orders via Startrack Express ATL. Transit times vary depending on delivery locations.
What is ATL? Authority To Leave - your package will be sent as ATL as default.
Please contact us before placing your order if this is not suitable.If you are unsure about shipping times please contact us.
PO BOX Deliveries - Our courier has a surcharge for this service, which is an additional $9.85 per order.
What if I don't have a paypal account:
You don't need a paypal account to check out with paypal
Common Questions with with PayPal payments
I made a purchase via PayPal a few hours ago, but it still hasn’t registered on my order. What can I do? Majority of the time PayPal payments will process instantaneously, but occasionally there can be a delay. Often this delay is related to the original funding source. If a bank transfer or e-check was used, it sometimes takes 3-5 days for this kind of payment to be processed.
6Direct Deposit Payments
ACCOUNT NAME: SUBPRINTING
BANK: COMMONWEALTH BANK
Please use order number as the reference.
7How to design your stubby cooler
Below are examples of using text on the selected background colour chosen in the online designer.
Below are examples of using a photo to cover the entire area of the stubby cooler so the selected background colour will be not be printed on your stubby cooler.
8Sending in your own artwork
Premium Stubby Cooler
9Do the stubby coolers have a base?
10What materials do you use to make the stubby coolers?
11Request a Quote
CLICK THE 'SAVE LAYOUT' BUTTON AFTER CREATING YOUR DESIGN AND YOU WILL BE PROMPTING TO NAME YOUR DESIGN.