Frequently Asked Questions

Everything is custom-made or printed to order. The following is a general production guide for custom stubby coolers and other eligible printed products:

These are estimates, not guaranteed delivery dates. Artwork approval, workload and product requirements can affect timing. If you are unsure about the production time for a specific product, do not assume — contact us before placing your order to confirm.

Yes. Production lead times are estimates and may increase during busy periods, including the Christmas rush, public holidays, major events and periods of unusually high demand.

All products are made or printed to order, so our production capacity is limited. Product-specific lead times and any updated notices on our website or checkout should be checked before ordering.

No. We may hold blank materials, but the finished products are made, decorated or printed to your order.

Production scheduling depends on payment, suitable artwork and any required approvals being received. Delays in these steps may affect your completion date.

Yes — VIP Priority Production may be available for customers who need their products sooner than our standard lead times.

This premium service offers priority production scheduling where capacity, materials and the product type allow. An additional surcharge applies and is quoted individually.

No. Shipping begins after production is complete and adds extra transit time. Courier delivery estimates are not guaranteed.

You can enquire about your order through our Contact page.

Please check your order status before emailing for an update. This helps our team focus on completing customer orders.

After production, orders are generally dispatched by StarTrack Express, with Authority to Leave (ATL) by default where applicable. Transit time varies by destination. Other freight services may apply depending on the shipping option selected.

ATL means the courier may leave your parcel at the delivery address without obtaining a signature, subject to the carrier's conditions. If you require a signature, please contact us before ordering so we can discuss the available service.

PO Box deliveries may attract a courier surcharge. Please select the correct PO Box delivery method at checkout, where available, or contact us to confirm the suitable service.

Please select the option that matches your product, quantity and destination. Choosing a cheaper but incorrect option can result in an additional freight charge.

We may contact you to arrange payment of the freight difference before dispatch. Please choose the correct product and quantity bracket at checkout.

No courier transit time can be guaranteed by us. If you have an event date, please contact us before ordering so we can confirm whether the proposed production schedule is suitable.

Tracking is provided where the selected freight service supports it. Some lower-cost satchel or flat-rate options may not include tracking. Tracking can take time to appear after dispatch.

Collection may be available by prior arrangement. Please wait until we confirm that your order is completed and ready for pickup.

Changes are only possible if your order has not yet been sent to production. Please contact us as soon as possible. Changes after production starts may not be possible.

Our products are custom-made for each customer, so we do not generally offer change-of-mind refunds once production has commenced. Contact us promptly if you wish to request cancellation. This policy does not exclude your rights under Australian Consumer Law.

Customers are responsible for checking the stated production time and allowing additional time for shipping. An event date that was not agreed with us before ordering does not automatically entitle you to a change-of-mind refund. Your rights under Australian Consumer Law still apply.

Contact us with your order number, an explanation and clear photos. We will assess the issue and provide any remedy required under Australian Consumer Law.

No minimum order quantity and no setup fees. You can order 1 item or 10,000 items. Quantity-based pricing may apply.

If PayPal guest checkout is offered for your transaction, you may be able to pay by card without creating a PayPal account. The available payment options are shown at checkout. PayPal processes payments through its secure payment system.

If direct deposit is offered, please use the payment details shown on your current invoice. Always verify the bank details on your invoice before transferring funds. Include your order number as the payment reference.

Choose a blank product, then customise it using the online designer. You can add text, upload photos and select clipart where available. Review your design carefully before ordering.

Open your selected product in the designer, choose the text or image tool, then adjust the size, position and effects. Upload the highest-resolution photo or logo you have for the best result.

Keep all important text, logos, faces and key details inside the red safe-print area. Anything outside this boundary may be trimmed or lost during manufacturing. Background images can extend beyond the area, but important details should stay inside.

Yes. High-resolution images and vector files are recommended. Low-quality images may print poorly. We may contact you if the supplied file needs attention.

Not always. Screen colours can differ from printed colours, and materials, print methods and production batches may affect the final result. Contact us before ordering if a specific colour match is critical.

Samples may be available for selected products at an additional cost. Please contact us to confirm the sample price and production time before ordering.